At Holtorfj.com, your satisfaction means everything to us.
We understand that sometimes things don’t go as planned — maybe the product wasn’t quite right, or you simply changed your mind. That’s okay! We’re here to make returns and refunds as smooth and hassle-free as possible.

📅 Return Timeframe

You can request a return within 7 days from the date your order was delivered. We just ask that the item:

  • Is unused and in original condition
  • Has all tags, packaging, and accessories included
  • Is not a part of our non-returnable product list (explained below)

🔁 How to Start a Return

Returning an item is easy! Just follow these steps:

  1. Contact us with your order number and reason for return.
  2. Our team will get back to you with next steps — including pickup details or where to ship it back.
  3. Once we receive your product and inspect it, we’ll process your refund or exchange.

💡 Tip: For a smoother process, include pictures of the item (if it’s damaged or incorrect).

💳 Refund Process

Once your returned product passes our quality check:

  • Your refund will be processed to the original payment method (credit/debit card, UPI, net banking, etc.)
  • It may take 5–7 business days to reflect in your account, depending on your bank or provider

If your product doesn’t meet return conditions, we’ll notify you with the reason and send it back to your address.

Address

Our Address: 3604 N. 38th Street, Phoenix AZ

🚫 What Can’t Be Returned?

We do our best to accept all genuine returns, but there are a few exceptions:

  • Items marked non-returnable or final sale
  • Personalized, custom, or hygiene-related products
  • Products damaged due to misuse or mishandling after delivery
  • Opened software, digital content, or gift cards

🔄 Exchange Policy

We’re happy to exchange products if they arrived damaged, defective, or you received the wrong item.
Just let us know within 48 hours of delivery so we can sort it out for you quickly.

🧾 Cancellations

Changed your mind before the item shipped?
No problem. You can cancel your order anytime before it’s dispatched. Once shipped, the return policy applies.

💬 Still Have Questions?

We’re here to help you every step of the way.
Reach out to our support team anytime at https://holtorfj.com/contact-us/ and we’ll do our best to make things right.

Thank you for shopping with Holtorfj.com — we truly appreciate your trust!